FAQ

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FAQ

  • 10.Does food have the same taste and appearence as when cooked in a conventional grill?
  • No, because ceramics have supperior thermal reflection,when you close the lid, the heat envelops the food from all sides. This creates a crust on the surface of the food, which prevents the meat juice and aroma from escaping. The meat gets a very appealing color and becomes tastier, tender and healthier. Vegetables, fish or, for example, a simple pizza also get the unique taste of egg kamado grill.

  • 9.What is your advantages of producing kamado with other factories?
  • Our kiln is auto controlled by computer with +-3 degree in temperature difference which result in stability in ceramic as well as glaze. Quality is over 98% good. We have our own molding engineer and can deliver new sample or your own design in quickest way.

     

  • 8.There are tiny cracks in the glaze on my Egg Kamado. Is this normal?
  • Yes, this is normal. If you have a Egg Kamado which has a glaze on it, this "crazing" does not harm and is no reason to be concerned. That's normal for Egg Kamado item, it happens to all Egg Kamado in the market, people call it "crazing". It caused by the different expansion rate between "glaze" and "clay", it happens once Egg Kamado come out of the kiln, and look obvious after dust fall on it.

  • 7.How do I control Egg Kamado Temperature?
  • You can control the temperature by adjusting the amount of air that enters and exists the Egg Kamado. Our Egg Kamado have a top vent and bottom vent both for controlling temperature, so that you can precisely control the airflow. You can control the temperature to within a few degrees. Normally, the bottom is for general temperature control, and top vent is for fine adjustment.

  • 6.How do you ensure the delivery with consistent quality?
  • From raw materials receipt to finished product random check, we have quality system in place for each production step. Machine work is applied to ensure quality in consistence.

  • 5.Can I have a sample order for Egg Kamado?
  • Sure. We welcome sample order to test and check quality. Mix samples are also welcomed.

  • 4.How long is the delivery for one container?
  • Usually it takes around 25-35 days.

  • 3.What's the Warranty of Egg Kamado?
  • 2 years for metal part, 6 years for ceramic part.

    90-days for side shelves of ceramic bbq grill.

    90-days for temperature gauge and 1-year for cover.

    One year warrenty on whole grill/parts.

    Free lifetime technology support on all orders.

  • 2.Can I customize my own design?
  • Yes, the brand, logo, size, package, etc,all can be OEM/ODM.

  • 1.How long it takes to make new model of kamado sample?
  • Within 30 days.

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